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Contact Kanopy Customer Service

Kanopy Phone Numbers and Emails

Customer Service Number:

  • (415) 513-1026
Call customer service
Send Message

Kanopy Emails:

General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Press Inquiries
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Kanopy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Kanopy is 4155131026.

  • The longest wait times are on Saturday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Kanopy mainly because of account, product/ service and request for information.

View full overview ›

How to Contact Kanopy Customer Service?

Most Popular Number:

(415) 513-1026
Total calls: 84 Issue resolved: 1 Last call: Nov 8, 2025

Kanopy is a streaming video platform featuring content from educational videos to documentaries. To contact Kanopy customer service, individuals can use the helpline number, 1-415-513-1026, to express their queries and concerns. The Kanopy contact number is available for questions about getting started with the streaming platform and its apps. It is also an option to seek assistance with troubleshooting, resolving errors, film playback issues, account creation, and resetting passwords.

Individuals seeking general information can contact Kanopy customer service via email at info@kanopy.com. For reporting legal issues, the company has published two email addresses. Customers with copyright infringement inquiries can email copyright@kanopy.com to express their concerns to the company representative. To contact Kanopy support for privacy inquiries, send an email to the address privacy@kanopy.com to discuss your queries. Lastly, the email press@kanopy.com is available for inquiries from the media department involving press-related issues. Although the customer service team tries to respond quickly, it still takes some time. Therefore, individuals with urgent inquiries can use the Kanopy phone number to contact.

The Kanopy website is the best alternative to downloading their app on your smart device. Because of your public library or university support, you can use it to stream thousands of films for free. The website also provides an option to contact Kanopy customer service. To do so, visit www.kanopy.com and click Support to get directed to a contact form. Complete it by entering your name and email address and following the prompt. You can also browse the list of FAQs available on the same page to look for a solution.
The company also has an active presence on various social media platforms like Facebook, Twitter and Instagram. By following them on these platforms, customers can stay updated on their latest news and seek direct assistance from the support team.

Kanopy Inc. is in the United States at 781 Beach Street, 2nd Floor, San Francisco, California 94109. However, visiting the headquarters is recommended if the issue is serious. Customers with minor queries or concerns can visit the Kanopy office at 695 Park Dr, 1200, Costa Mesa, California, 92627 for assistance. For people in Colorado, the Kanopy address for their respective branch in Denver is 1550 Wewatta St, Denver, Colorado, 80202. Individuals facing any issue related to customer service can either visit these addresses or post a letter to them for assistance. However, visiting the company branch is only recommended if the issue is critical enough to require a face-to-face discussion with the company representative.

PissedConsumer Club

Contact Information

Kanopy Website:

Kanopy Help Center:

Corporate Office Address:

Kanopy, Inc.
781 Beach Street 2nd Floor
San Francisco, California 94109
United States

Other Info (opening hours):

Locations:

Costa Mesa

695 Park Dr, 1200,

Costa Mesa, California

92627, USA

Denver

1550 Wewatta St,

Denver, Colorado

80202, USA


More contact details

Kanopy Rating Based on 12 Reviews

Rating details

1.9
more details
Customer service
Warranty
Value for money
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Kanopy's Customer Service?

Asad Emf
Asad Emf
Feels Disappointed | Jan 24, 2025

Zero they never called back

Read full quote
Michelle L Mxp
Michelle L Mxp
Feels Disappointed | Jul 13, 2023

Can never reach them for tech help. Impossible to sign on with either my university or my library account.

Read full quote
Nancyann Qhb
Nancyann Qhb
Feels Disappointed | May 06, 2023

Customer service was no good they would not return my call I left several messages your service stinks

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Kin Qmw
Kin Qmw
Feels Disappointed | Mar 29, 2023

Not worth it

Read full quote

Summary of Kanopy Customer Service Calls

84 TOTAL
CALLS
01:16 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kanopy?

Account Question:

  • “Cannot log in. Can’t enter a password”
  • “Can't log in”
  • “Can’t log in”

Product/ Service Question:

  • “No access”
  • “Can’t access”
  • “Can’t get Kanopy as I rebooted Roku device and my password isn’t working”

Request for Information Question:

  • “Can't remember username and password”
  • “Roku update logged me out of Kanopy. It now will not let me log back in or make a new account??????”
  • “Need to speak to a live person”

Return/ Replace Question:

  • “Correct email address on account”
  • “Change email address and phone number”
  • “Though good they would not return my call”

Payments and Charges Question:

  • “Want to pay bill with credit card”
  • “Why did you charge me on my credit card???”

Activation/ Cancellation Question:

  • “Need to cancel someone using my library card on their account”
  • “Cancellation”

Website/ Application Question:

  • “App”
  • “Your website can't seem to find my library at all”

Cards Question:

  • “Librarian said contact you. Someone else is using my card #”
  • “Library card”

Other Question:

  • “Kano set up”
  • “You’ve hi jacked my roku”
  • “Can’t get logged im”

Compare Kanopy Customer Service To

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